Inbound Call Center Services

Our inbound outsourcing services allows your business to be there for your customers 24/7/365. When customers reach out, they expect a response. If it’s a telephone call, live chat, text, or email – when they contact you, they need you. If you can’t be there, we can. We provide businesses of all sizes scalable, inbound call center services at extremely affordable prices.

What can an inbound call center do?

An inbound call center can do many of the same business processes as an employee in your own office can do. They handle incoming calls, answer callers’ questions, take messages, dispatch emergencies, schedule appointments and place orders just to name a few. Outsourcing to our call center company to handle these tasks is a cost effective alternative to hiring more in-house staff. With Edge View Solutions, around the clock live coverage starts at $34/month, which gives you access to have over 300 agents answering your calls – and you don’t have to worry about any overhead costs like insurance and benefits.

Additionally, your inbound call center agents are available 24/7, whereas your in-office staff is usually available 8 hours a day, 5 days a week. No matter what sized business you run, outsourcing to our call center is an efficient, affordable way to increase your customer support, increase office productivity, and strengthen your brand.

Why outsource to Edge View Solutions?

Outsourcing isn’t just about cost savings, it’s about giving your small business the freedom to concentrate on growth rather than worrying about managing the new customer service touch-points that come with expansion. Outsourcing to Edge View Solutions allows you to:

Service your customers 24 hours a day
Take advantage of difficult-to-achieve security certifications like PCI and HIPAA compliance
Leverage the experience of a large inbound call center
Open up new inbound channels like live chat and text response

Which industries benefit from using an inbound call center service?

When people think of businesses that are the best candidates for outsourcing, they may think of medical practices and service companies – companies that need 24/7 on-call availability. However, the truth is that all types of businesses can benefit from utilizing a call center. For example, lawyers who are in and out of court all day or meeting with clients can’t always get to the phone. Where the e-commerce space is competitive, 24 hour customer service sets your brand apart from the competition. Utility companies can shine with lower hold times in an industry where hour+ waits are the norm.

Having a live voice answer that initial call can be the deciding factor on whether or not that person wants to hire you or whether or not a customer wants to remain your customer. If your office staff can’t be available every hour of every day, we can.

We can help every company in every industry—————————————————

If you have customers or recognize that great customer service is one of the main factors in the growth of a business, your company can benefit from our inbound call center service. Please check out all of the industries that use call centers to dig deeper into the industry specific inbound call center solutions we’ve developed.

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Outsourced Customer Service and Sales

Explore All Inbound Call Center Services

Specialty Answering Service offers comprehensive inbound services that can help maximize customer satisfaction, increase profits, and help free up your time to focus more on your business’s core competencies.

Email Response Services

How many times have you sorted through your emails, just to refresh your page to a whole new batch to go through? Reading, queuing, and responding to emails is incredibly time consuming. Our email response services can help by acting on specific types of emails you receive according to whatever escalation procedures you need us to follow. We’ve got your back.

Emergency Call Center

As medical professionals, HVAC technicians, and property managers can attest to, there’s never a convenient time for an emergency to happen. That’s why outsourcing calls to our emergency call center is so important. We can help field calls to see what constitutes an emergency, what doesn’t, and follow your on-call protocol to make sure real emergencies are being handled quickly and efficiently.

Business Call Screening Services

Don’t let unnecessary phone calls tie up your day and prevent you from getting work done. Our business call screening services can filter through calls via customized scripting to ensure that only the calls you want are being transferred, while others are being screened to see if a message is needed. Say goodbye to telemarketers and say hello to more productivity.

24/7 Customer Service Outsourcing

Providing top-notch customer service is key in maintaining a strong business, which is why Edge View Solutions works diligently to make sure we are always delivering excellence in customer service. Our customer service outsourcing programs will always give your callers a warm, friendly voice to talk to no matter when they call. Keeping your customers happy is our top priority.

Seminar, Conference, & Event Registration Services

Planning an event is stressful. From choosing a venue and sending out invites, to mastering your presentation and coordinating all the behind-the-scenes magic, it’s impossible to do everything on your own. Our seminar, conference & event registration services can handle event registration calls while you’re in the midst of planning frenzy. We can answer questions, confirm reservations, and even process payments to secure guests’ seats. So sit back and (try to) relax. We’ve got it covered.

Direct Response Call Center

Direct response campaigns and infomercials can be tricky for any call center to handle. The call volume a direct response campaign generates can be a staffing nightmare, where inadequate representation leads to long hold times, increased hang-ups, and missed opportunities. If you’re running a DRTV campaign, trust the experience of our direct response call center to setup, maintain, and staff your account properly to get you the highest ROI.

Live Chat Outsourcing

While some customers will call, more are turning to live chat to engage with a customer support representative. Live chat is great for the customers who want a quick answer, but do not wish to speak to someone over the phone. Edge View Solutions live chat outsourcing service can assist your callers via live chat by answering questions, creating support tickets, scheduling appointments, and more! And, if they want to speak to you, we can answer your phone too.

Order Processing Services

Our PCI compliant, 123456 certified call center is the perfect fit for your outsourced order processing services. Our agents can access your website to answer product questions and process payments, all while keeping your customers’ credit card information safe and secure.

Live Chat Outsourcing

Help Desk Call Center Services

If customers aren’t calling because they’re ready to buy, they’re calling because they need help. Let Edge View Solutions be your Tier 1 help desk call center service provider by navigating your FAQs, troubleshooting problems, and submitting support tickets through to whatever platform you’re already utilizing. If customer problems get too hairy for our inbound agents, we can transfer calls right to your in-house Tier 2 team.

Why choose Specialty?

Specialty Answering Service is the call center provider that thousands of businesses know and trust. We are here for your brand 24/7 and will work diligently with your team to ensure 100% satisfaction and success. With our customizable contact center solutions and flexible, affordable pricing, we guarantee you’ll find just what you need with Edge View Solutions.

We can extend your customer service hours to 24 hours a day, be your stand alone inbound solution, an overflow solution to your in-house call center, or just be idle waiting to come alive in the event of an emergency. What sets us apart is the quality of our agents, our dedication to technology, and our commitment to customer service.

HAVE QUESTIONS?

We’d love to hear from you!

Think our inbound call center services might be right for your business? Need more information about our company, technology, and infrastructure? If you have questions, we have answers. Contact us and we’ll reach back out to give you the lowdown on our inbound solutions and how we can help your brand.